States › Massachusetts › City of Norwood
municipal utility · EIA utility 13839
City of Norwood
Average price is revenue divided by sales for the sector and year; it is not a tariff rate. Reliability figures are as reported by utilities to EIA on Form 861 and may use different calculation methods. Annual figures: Form EIA-861 for 2024, final release. Monthly state figures run to July 2026.
In its Form EIA-861 filing for 2024, City of Norwood, a municipal utility, reported 13,601 residential customers in Massachusetts, with a service territory that touches 1 county.
Its average residential price that year was 17.67¢ per kilowatthour, 40% below the Massachusetts average of 29.35¢ and 7.2% above the US average of 16.48¢. The figure is residential revenue divided by residential sales, so it folds in fixed charges, riders and every rate schedule the utility bills under.
That works out to an average residential bill of $97.52 a month on average use of 552 kWh a month. Across Massachusetts the average bill was $167.20 on 570 kWh, so a bill gap reflects how much power households use as well as what each kilowatthour costs.
For reliability it reported a SAIDI of 64.1 minutes per customer with major event days included and 24.8 minutes with them excluded, calculated under IEEE 1366 standard. The median among Massachusetts utilities reporting was 53.8 minutes with major event days; this utility's figure is 19% above that median.
The average price is little changed on 2019, against up 33.9% for Massachusetts as a whole, and down 2.1% on 2023.
Compared with Massachusetts, the US and other municipal utilities
| Measure, 2024 | This utility | Municipal utilities, US median | Massachusetts | United States |
|---|---|---|---|---|
| Average residential price per kWh | 17.67¢ | 12.45¢ | 29.35¢ | 16.48¢ |
| Average monthly residential bill | $97.52 | $113.02 | $167.20 | $142.26 |
| Average monthly use, kWh | 552 | 905 | 570 | 863 |
| Residential price change, 1 year | -2.1% | — | -0.9% | +3.0% |
| Residential price change, 5 years | -0.3% | — | +33.9% | +26.7% |
| SAIDI, all events (minutes) | 64.1 | 64.4 | 53.8 median | 184.5 median |
| SAIDI, without major event days | 24.8 | 40.3 | 35.5 median | 99.8 median |
State and US prices, bills and use are EIA's own averages over every customer. The ownership column and the reliability columns are medians across utilities with at least 1,000 residential customers, computed on this site from the final 2024 file. Among the 16 filings by municipal utilities in Massachusetts, the median price was 15.89¢. In Massachusetts this utility's price ranks 6 of 20, counting from the highest.
Average price by year
City of NorwoodMassachusetts averageUS average
Year by year
| Year | ¢ per kWh | Massachusetts ¢ | Monthly bill | kWh a month | Residential customers | All sales |
|---|---|---|---|---|---|---|
| 2024 | 17.67¢ | 29.35¢ | $97.52 | 552 | 13,601 | 319.6 GWh |
| 2023 | 18.04¢ | 29.61¢ | $96.69 | 536 | 13,599 | 308 GWh |
| 2022 | 17.25¢ | 25.97¢ | $94.75 | 549 | 13,791 | 316.6 GWh |
| 2021 | 17.28¢ | 22.89¢ | $93.55 | 541 | 14,024 | 318.2 GWh |
| 2020 | 17.56¢ | 21.97¢ | $97.09 | 553 | 13,964 | 315.2 GWh |
| 2019 | 17.73¢ | 21.92¢ | $92.65 | 522 | 13,773 | 321.1 GWh |
| 2018 | 16.24¢ | 21.61¢ | $89.86 | 553 | 13,657 | 328.1 GWh |
| 2017 | 14.65¢ | 20.06¢ | $77.65 | 530 | 13,601 | 315.2 GWh |
| 2016 | 14.13¢ | 19.00¢ | $78.64 | 557 | 13,482 | 317.3 GWh |
| 2015 | 14.12¢ | 19.83¢ | $81.08 | 574 | 13,214 | 316.9 GWh |
| 2014 | 13.61¢ | 17.39¢ | $75.10 | 552 | 13,199 | 309.6 GWh |
| 2013 | 13.80¢ | 15.83¢ | $76.86 | 557 | 13,214 | 311.9 GWh |
Bundled residential service only in the price, bill and use columns. Bill = residential revenue ÷ customers ÷ 12; use = residential sales ÷ customers ÷ 12.
Sales by sector, 2024
| Sector | Customers | Sales | Share of sales | Revenue | ¢ per kWh, bundled |
|---|---|---|---|---|---|
| Residential | 13,601 | 90.1 GWh | 28% | $15,915,800 | 17.67¢ |
| Commercial | 2,148 | 104.5 GWh | 33% | $20,461,500 | 19.57¢ |
| Industrial | 45 | 124.9 GWh | 39% | $19,512,300 | 15.62¢ |
Customers, sales and revenue count every service type the utility reported (bundled, energy-only and delivery-only). The price column uses bundled service alone, because part-bill revenue would understate it. Sources of energy: 327.1 GWh in total, of which 0% was its own net generation and 327.1 GWh was bought wholesale; summer peak demand 75 MW.
Reliability
Minutes of sustained interruption per customer in 2024, as the utility reported them under IEEE 1366 standard. SAIFI: 0.85 interruptions per customer with major event days, 0.46 without; CAIDI 75.4 minutes per interruption. EIA's Massachusetts total across all reporting utilities was 102.0 minutes with major event days and 76.1 without. Major event days are storms and similar events that a utility's chosen method sets apart; methods differ, so treat comparisons as approximate. What SAIDI and SAIFI mean.
| Year | SAIDI, all events | SAIDI, no major events | SAIFI, all events | SAIFI, no major events | Method |
|---|---|---|---|---|---|
| 2024 | 64.1 | 24.8 | 0.85 | 0.46 | IEEE 1366 |
| 2023 | 62.7 | 46.0 | 0.96 | 0.76 | IEEE 1366 |
| 2022 | 49.4 | 26.0 | 0.62 | 0.43 | IEEE 1366 |
| 2021 | 108.1 | 38.2 | 1.22 | 0.46 | IEEE 1366 |
Counties in its service territory
Counties the utility listed on Form EIA-861 for 2024. Listing a county does not mean the utility serves all of it.
Other utilities in Massachusetts
| Utility | Ownership | Residential customers | ¢ per kWh | Monthly bill | SAIDI, all events | SAIDI, no major events |
|---|---|---|---|---|---|---|
| Town of Braintree | Municipal | 14,039 | 15.79¢ | $111.59 | 2.5 | 2.5 |
| Town of North Attleborough | Municipal | 12,607 | 15.91¢ | $121.16 | 5.9 | 5.9 |
| Town of Middleborough | Municipal | 14,884 | 15.84¢ | $125.38 | 19.1 | 19.1 |
| City of Holyoke | Municipal | 15,040 | 16.58¢ | $99.34 | 61.6 | 61.6 |
| Town of Shrewsbury | Municipal | 15,713 | 14.27¢ | $104.31 | 16.6 | 16.6 |
| Town of Danvers | Municipal | 11,594 | 16.45¢ | $114.03 | 18.0 | 18.0 |
| Town of Hudson | Municipal | 11,448 | 13.39¢ | $101.78 | 77.5 | 72.4 |
| City of Westfield | Municipal | 16,200 | 17.59¢ | $117.58 | 122.8 | 46.1 |
All Massachusetts utilities · Municipal utilities nationwide
Questions and answers
How much does electricity cost from City of Norwood?
Residential customers paid an average of 17.67¢ per kilowatthour in 2024. EIA derives this by dividing residential revenue by residential sales; it is an average across all rate schedules and charges, not a tariff rate.
How does that compare with Massachusetts?
The Massachusetts average residential price in 2024 was 29.35¢ and the US average 16.48¢; City of Norwood was 40% below the state figure. Among 20 utility filings with a bundled residential price in Massachusetts, it had the 6th highest.
What is the average City of Norwood bill?
$97.52 a month in 2024, on average residential use of 552 kWh a month (annual revenue and sales divided by customers and by twelve). The Massachusetts average was $167.20 on 570 kWh.
How reliable is City of Norwood service?
It reported 64.1 minutes of interruption per customer (SAIDI) including major event days and 24.8 minutes excluding them, with 0.85 interruptions per customer (SAIFI) in 2024. Utilities calculate these under differing methods, so comparisons are approximate.
Is the City of Norwood price rising?
The average residential price was down 2.1% in 2024 compared with 2023 and little changed compared with 2019.
Which counties does City of Norwood serve?
Its Form EIA-861 service territory lists 1 county: Norfolk County, MA. A county can appear in several utilities' territories.
Provenance
Source: U.S. Energy Information Administration. Annual figures are from Form EIA-861 (sales to ultimate customers, reliability, operational data and service territory files), final release for 2024, respondent "City of Norwood - (MA)", utility number 13839. State and US averages are from the Form EIA-861M sales and revenue workbook, published through July 2026. All are US government works in the public domain. Page built 1 Oct 2026. Errors in processing are corrected at the next build; see corrections. For tariffs and rate schedules, consult the utility or the state utility commission.